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Política de Privacidade

Dear user, we notify that the Privacy Notice has been changed on November 15, 2012.

Identity and address of the responsible

FLEET CAR COMPANY MX, S.A. de C.V.(Hereinafter referred to interchangeably as "Europcar", "our" or "us") is concerned about the confidentiality and security of personal data of its customers and is committed to protecting your privacy and comply with the law applicable to the protection of personal data in the possession of individuals. Europcar is responsible for collecting personal information and our headquarters is located Blvd. Luis Donaldo Colosio Manzana 26 kilómetro 350 lote 03-01 local 107-A planta alta, SMZA 311 Cancún, Alfredo V. Bonfil, Benito Juárez, Quintana Roo, CP 77560. For more information contact us via email at [email protected]

Personal Information that Europcar Collects

The personal data you can collect Europcar include (i) names, addresses, phone numbers, emails, birth dates, payment information (credit cards, bank debit, digital media or virtual), (ii) any user information that you have provided and / or provides over establishing the business relationship, (iii) those related to proprietary data and services provided by Europcar in fulfilling their obligations either on the sale of products, services and various general (and hereinafter collectively referred to as the "Services"), (iv) and any other information that is collected from time to time in connection with the provision of the Services, by operation of law , by order of a competent authority or through other sources that are permitted by law. All personal information that identifies the user, directly or disclosed by any means of contact and / or public forum online connection, may be collected and processed by Europcar.

Data collection is carried out by Europcar in good faith and is therefore presumed that the same are true, correct, complete, and identify the supplied holder and / or provide, so it is the responsibility of the owner to the data it will Europcar meet provide such features and updated to the extent required. Similarly, Europcar reserves the right to take such action as it deems pertinent in case of false data.

For what purpose Europcar collects personal data?

Personal data may be processed and used by Europcar and / or our subsidiaries and / or affiliates and / or third parties, national and / or foreign nationals to carry out some or all of the activities related to the fulfillment of the obligations arising from the relationship Business arising and / or resulting from the provision of the Services, with the purpose of informing users or changes launch new products, services, promotions and / or offers from us, do research on consumer habits and market and any other activity intended to promote, maintain, improve and evaluate the Services.

Limited use and disclosure of Information

In our reporting program promotions, offers and services by email, only have access to the information collected. This type of advertising is done through advertisements and promotional e-mail messages, which will only be sent to those contacts you already registered for that purpose, this information may you modify it at any time.

Personal data may be transferred to third

Europcar may transfer personal data received and / or collected and / or get to receive and / or collect from its users to its subsidiaries and / or affiliates and / or third parties, whether domestic and / or foreign, and / or any competent authority so requests to carry out the purposes described in the preceding paragraph. The transfer of your personal data is limited to those acts, deeds and / or procedures to implement required Europcar effect of being able to comply with its contractual obligations, regulatory and / or business in the ordinary course of its operations. If the user has no objections to their personal data being transferred is deemed to have given their consent.

Sensitive personal data

Europcar do NOT request sensitive personal data in any section. (Racial or ethnic origin, health status and future, genetic information, religious beliefs, philosophical and moral, union membership, political views, sexual preference)

Ways to exert your access rights, rectification, cancellation or opposition

Europcar has the technical, material and human resources to ensure that your personal data will be treated in strict compliance with the law at any time, the user will have the right to request Europcar the exercise of rights under the act, following the steps below:

Editing or Deleting record or data.

  • You may exert your rights of access, rectification, cancellation or opposition to the processing of data by presenting your request via e-mail: [email protected], in writing to the area Privacy and Information Security
  • A written notice confirming such changes will come to your email in a period no longer than 96hrs.

It is understood that for Europcar can properly and promptly address any request to which this section applies, the holder's application must contain at least: (i) Full name of the owner, (ii) contact number, (iii) Brief description of the subject of the application, and (iv) Reasons why your request. Our response to your request will be sent within the time allowed by law to mail sender thereof. You acknowledge and agree that one of the purposes of the processing of personal data is to fulfill commercial obligations that maintains and / or maintain with Europcar, so you can not cancel and / or oppose the processing of personal data that can and / or may affect and / or restrict the enforcement of the same.

Changes to the Privacy Notice

Europcar expressly reserves the right, in its sole discretion, to change, modify, add or remove portions of this Notice at any time. In this case, Europcar published on the site modifications will practice the Notice and indicate at the top of the web page of the site the latest date of the Notice. To the extent that the user does not apply on the above terms, cancellation and / or opposition of their personal data and continue accessing and / or using, partly or wholly, the Services, will mean that you have accepted and consented to such changes and / or modifications.

By providing your personal details to Europcar, the user expressly acknowledge and accept this Notice, as the same may be amended or adjusted from time to time, and consent to Europcar proceed with the processing of personal data in the manner explained at present. If you do not accept this Notice, you may exercise your rights under the Act, as described above

FLEET CAR COMPANY MX, S.A. de C.V. is committed to ensuring the privacy of personal information collected through its online services.


All data you type, including the number of your credit card, name, address, phone, etc., are encrypted under a method using sophisticated technology and are sent to our secure server. These data can not be read in any way during transmission. Upon receiving these data we, the store encrypted in a database housed in a computer accessible from Internet, preserving the security of the same after their transmission.

Statistically it is much safer to use a credit card on the Web than in a restaurant or a store. We think this is good news for anyone, but anyway we take every precaution to protect the integrity of the data of credit cards.

When buying or hiring in our office and online stores, you can totally forget the myths that have arisen about the fraud by the insecurity of personal data over the Internet. For your security, please do not send your credit card number by email, as this does not travel in an encrypted.


Cookies are small pieces of information that are sent by the website to your browser. They are stored in the hard disk of the computers and used to determine the preferences of users accessing the electronic portal ( as well as to track certain behaviors or activities. Cookies enable users to recognize, detect the bandwidth they have selected, identify the most important information, calculate the size of the audience and measure certain traffic parameters.


When the user is on the web site (, share your information with Europcar unless otherwise specified. Europcar has no obligation to keep confidential any information you provide through newsletters and online discussions (chats) as well as through cookies, above based on the terms set out in Article 109 of the Law Federal Copyright Law and Article 76 bis, paragraph I, of the Federal Consumer Protection. You can only disseminate information in special cases, to identify, locate or bring legal action against anyone who violates the terms of service of the website (, cause damage to, or interfere with the rights Europcar, property, other users of the portal or anyone who could be harmed by such actions.

Europcar will not sell, give away, or rent provide confidential information to third parties. If you do not want your data to be shared, you can dispense with a particular service or not participate in certain promotions or contests.

Europcar do NOT share confidential information with third parties, unless expressly authorized by its subscribers or when by means of a court order is required to comply with certain procedural provisions.

Confidentiality (Minors)

Safeguarding children is extremely important information, so the requested data will be minimal to provide the services you supply to this sector. It encourages parents and guardians to advise minors when surfing the Internet and to approve sending any personal information.

Acceptance of Terms

This Statement of Confidentiality / Privacy is subject to the terms and conditions of the website described above, which constitutes a legal agreement between you and Europcar.

If the user uses site services, you have read, understood and agreed to the terms outlined above. If you do not agree with them, you should not provide any personal information or use services site.

Dear user, you are notified that the Privacy Notice has been changed on November 15, 2012.

Notice Description

The terms used in this privacy notice (hereinafter referred to as "Notice") shall have the definition assigned to the same Federal Law of Protection of Personal Data Held by Private Parties, published in the Official Journal of the Federation on July 5, 2010 (hereinafter referred to as the "Act"), except those expressly defined herein. This notice specifies the type of data that Europcar collects, the purposes for which it carries out the same treatment and rights available to the owner about it.

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