FAQ´s

What are the documents required to make a reservation with Europcar Mexico?

The documents required to reserve are:

  • Driver's License
  • Official identification (IFE, driver's license and passport)
  • Credit Card

If I don’t have credit card, can I book?

The credit card is a must to make a reservation with Europcar México, however we offer the option of leaving a credit card from a family member or friend to guarantee the vehicle.

If the CC is from a third party, the card holder must go to our offices (anywhere on the republic) and present the following:

  • Present the reservation number
  • Provide a credit card that contains at least 10% of the total value of the vehicle (basic coverage’s)
  • Present official identification

How can I make my reservation payment?

The payment methods are:

  • Credit card (credit card is also needed to make the retention, relating the guarantee)
  • Credit card (necessary that the holder is present at a Europcar office)
  • If you are booking online, payment can be made by credit card or debit card (present card used in office)
  • You can also make payment OXXO stores (Exclusively through our website)

Note: debit or credit card must be issued by a banking institution (department store CC are not accepted), must have holders name (be customized), have at least one year after it was issued. If the card being used is corporate, it has to have the above characteristics and the holder shall present at the time of pick-up, or before, in any of our offices within the Mexican republic.

What is the minimum / maximum age to book with Europcar Mexico?

  • The minimum age to reserve a car with Europcar is 21 years old, however a person with less than 24 years old is considered as a minor driver, and it has an additional fee ($ 125.00 MXN + IVA per day)
  • The maximum age for renting a vehicle is 69 years

If my driver’s license is expired can I still rent a car?

If you have an expired license, you must buy insurance for expired license. Which can be obtained directly at office, at the time of pick-up ($ 150.00 MXN + TAX per day)?

How many additional drivers can hire the book my car?

The maximum number of drivers that can be included on a reservation is 3. (Each additional driver fee is $ 125.00 + TAX per day)

How I can reserve seats for baby, GPS or Wifi?

Sometimes the extras (baby seat, GPS, Wifi, etc.) are returned in unsuitable conditions for rent. For that reason these can only be booked directly at the office where the vehicle is collected and are subject to availability.

  • Baby seat $ 125.00 MXN + TAX per day
  • GPS $ 125.00 MXN + TAX per day
  • Wifi Movil $ 79.00 MXN +TAX per day

Can I take the vehicle out of the Mexican republic?

The vehicle can leave the country, if these conditions are followed:

  • To border cross to the United States, an additional insurance is needed, it has to be purchased directly at the office where the vehicle is collected (The price of the insurance is $ 10.00 USD per day+ TAX)
  • To border cross the vehicle to Belize, a letter of authorization is required, which is provided directly at the pick-up office. Chetumal is the only place where the border cross to Belize can be done; because of government regulation cannot do the border crossing of Belize to Guatemala or vice versa
  • To border cross into Guatemala, ask for the authorization letter directly to the office of Tapachula. By government regulation the border cross cannot be from Guatemala to Belize or vice versa

Note: It is important to note that the reserved coverage’s are only valid within the Mexican republic and when you take the vehicle out of the country these same coverage’s are nulled

Must verify in each country (customs stations), if it’s necessary to buy additional coverage’s. www.europcar.com.mx/politicas.php

How I can get my invoice?

For your electronic invoice, access the next link www.europcar.com.mx/en/electronic-invoice.php and follow these steps:

  • Select the document required "Contract"
  • Enter the contract number or booking in the field "Number"
  • Enter the date on which the vehicle was picked up "Date on which the car was picked up"
  • Enter the name of the driver "Driver Name"
  • Select the output format, either XML or PDF and press the button "Get"

Note: Data must be entered exactly as it appears in the contract.

How can I make changes on my reservation or contract?

To make changes to the reservation or contract, contact the reservations team at 01 800 201 2084.

How to make sure that the voucher has been canceled and that my deposit has been released?

The release of the amount retained is done at the end of the contract, otherwise the contract cannot be closed. For some banks the release, does not shows automatically, when that happens a release letter has to be issued. Please contact our reservations department if this happens at 01 800 201 2084.

The office must provide a cancellation voucher, which indicates that the release has been made.

If my credit card offers me the necessary coverage’s, how can I make use of them?

LDW (CDW) - Loss and Damage Waiver is available at $33.65USD per day for all types of vehicles. The LDW (CDW) is optional and is typically purchased by customers that are not covered for vehicle damage or loss by their Credit Card Company (or insurance linked to a credit card). For your own protection we prefer that all customers present a valid letter or proof of coverage from his credit card issuing institution with a verifiable phone number and/or email address for confirmation, stating that LDW (CDW) coverage is provided by his/her credit card. All credit cards issuing institutions must be regulated by the Mexican CNSF (Comisión Nacional de Seguros y Fianzas) the official Government Institution that regulates Insurance companies in Mexico.

If customer does have the appropriate approval and coverage from its credit card institution they will have to sign a "statement of personal responsibility for the total value of the car" for refusing to purchase the CDW insurance with Europcar Mexico (Promotora Caribeña S.A. de C.V) and will therefore, in the event of an accident, be fully responsible for all damage and/or repairs." The following Rental deposit will be held on the customer credit card. If the customer cannot guarantee the rental deposit the LDW (CDW) will become mandatory.

Cat. Guarantee Cat. Guarantee Cat. Guarantee
Economy $5,000 usd per rental Standard $7,000 usd per rental Specialty $10,000 usd per rental
Compact $5,000 usd per rental Full Size $7,000 usd per rental Convertible $10,000 usd per rental
Mindsize $5,000 usd per rental Premium $10,000 usd per rental VAN $10,000 usd per rental
Intermediate $5,000 usd per rental Luxury $10,000 usd per rental SUV $7,000 usd per rental
(1-877) 526-8679
Up to 6 months without interest
Hasta 6 meses sin interés pagando con tarjetas de crédito

Sign up to Newsletter

Terms & Conditions

All Rights Reserved - © Europcar 2015 - Web Design and Development www.isconsulting-it.com