Important
There is no charge for change of dates and you must take into account the following:
- The fare difference must be covered for the new date requested (if applicable).
- The reserved car will depend on the availability of the new selected date.
- Request the change 24 hours before by dialing 800 201 2084.
Restrictions apply *
Help
Customer Service
Any question? Do you need help to reserver your car in Europcar Mexico? Let us help you.
Contact us:
- You will find our contact chat in the lower right corner.
- To phones:
- Mexico free phone: (800) 201-2084
- Free phone from EE. UU. and Canada: (1-877) 704-9690
- WhatsApp: +52 (998) 246 5459
- E-mail: mx_customerservice@europcar.com.mx
Emergency numbers
911 Emergency number*
*911 Mexico is available only in the following states: Baja California, Coahuila, Colima, Chiapas, Chihuahua, Durango, Guanajuato, Morelos, Nayarit, Nuevo León, Oaxaca, Quintana Roo, Sonora, Tlaxcala, Puebla and Zacatecas. For the rest of the country the following listed telephones are used.
074 Caminos y Puentes Federales
078 Angeles verdes
066 Emergencies
065 Cruz Roja
068 Fire Station
063 Locatel
040 General Information
088 Federal Police
Means of payment
Payments can be made using Credit Card and Cash:
- Credit card(s): Europcar Mexico usually accepts credit cards as a payment method or guarantee: American Express, VISA, MasterCard, Banamex, BBVA Bancomer, Banorte, Santander, HSBC y ScotiaBank.
- Cash: You can pay cash at the station when you previously gave us a credit card as a guarantee for prevention in case of an accident.
Did you know that in addition to paying with your card you can also pay your reservation at Oxxo stores or with your Paypal account?
