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Customer Service

Any question? Do you need help to reserver your car in Europcar Mexico? Let us help you.
Contact us:


Emergency numbers

911 Emergency number*

*911 Mexico is available only in the following states: Baja California, Coahuila, Colima, Chiapas, Chihuahua, Durango, Guanajuato, Morelos, Nayarit, Nuevo León, Oaxaca, Quintana Roo, Sonora, Tlaxcala, Puebla and Zacatecas. For the rest of the country the following listed telephones are used.

074 Caminos y Puentes Federales

078 Angeles verdes

066 Emergencies

065 Cruz Roja

068 Fire Station

063 Locatel

040 General Information

088 Federal Police


Means of payment

Payments can be made using Credit Card and Cash:

  • Credit card(s): Europcar Mexico usually accepts credit cards as a payment method or guarantee: American Express, VISA, MasterCard, Banamex, BBVA Bancomer, Banorte, Santander, HSBC y ScotiaBank.
  • Cash: You can pay cash at the station when you previously gave us a credit card as a guarantee for prevention in case of an accident.

Cancellation Policy

Reservation Conditions

Privacy Policy

Contact Us

Did you know that in addition to paying with your card you can also pay your reservation at Oxxo stores or with your Paypal account?

(1-877) 704 9690

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